Is your pet in pain? How telehealth can be a game changer 

Caring for pets can be both rewarding and scary, especially when they are sick or injured. But how do you know when it’s time to go to the vet? If you’re not sure whether your pet is having an emergency or not, consider an online vet visit before loading a stressed animal into the car. 

Advantages of online vet visits 

While an in-person visit may still be necessary, a telehealth visit can provide: 

  • Stress-free assessment: You can show a licensed veterinarian your pet’s mobility issues via video chat while they remain comfortable in their own environment.
  • Immediate triage: The telemedicine vet can help you determine if your pet's symptoms are an emergency requiring an immediate trip to the ER, or if it’s a chronic issue (like early-stage arthritis) that can wait for a standard appointment with your primary vet.
  • Prescriptions & refills: An online vet can prescribe medications or order refills in most states. Depending on where you live, the vet may need to see your pet for an in-person exam first.
  • At-home comfort tips: While they can't always prescribe heavy painkillers over the phone, a telemedicine vet can guide you through safe, at-home comfort measures — like when to safely use a warm towel for chronic joint aches or an ice pack for a sudden sprain.

Before calling the vet: how to tell if your pet is in pain

Pet parents often have to be detectives because dogs and cats hide their pain as a natural survival instinct (in the wild, showing weakness makes an animal vulnerable to predators). Being able to recognize the signs means looking for subtle and easily missed changes. If you notice any of these behavioral or physical shifts, your pet might be trying to tell you that something hurts:

1. Mobility and posture changes

While a severe limp is obvious, early signs of joint or muscle pain are much quieter. You might notice your dog or cat hesitating before jumping onto the couch or using the stairs. Watch their posture: a hunched back, tucked abdomen, slow movements or carrying their head unusually low can all be signs of somatic or visceral pain.

2. Shifting grooming habits

Pay attention to your pet's coat. Cats in pain (especially from arthritis or dental disease) often stop grooming themselves, leading to a dull, matted coat. Alternatively, both dogs and cats might excessively lick, bite or chew at a specific area on their body in an attempt to soothe localized pain. Look for rust-colored (saliva-stained) fur or missing fur only in areas your pet can reach.

3. Behavioral and mood swings

Think about how cranky you get when you have a headache — pets are the same way. A normally affectionate dog might suddenly avoid snuggles or isolate themselves, while a social cat might hide under furniture or in a closet. If your pet is unusually restless, aggressive or withdrawn, pain could be the reason.

4. Changes in daily routine

Pain can disrupt every aspect of your pet's day:

  • Sleeping: Dogs with hip or joint pain may change positions frequently because they can't get comfortable. Cats might sleep in a tight ball rather than stretching out.
  • Eating: Dropping kibble while chewing or walking away from a full bowl can indicate dental issues or stomach discomfort.
  • Bathroom habits: Cats might start avoiding a litter box with high sides if it hurts to climb in, and dogs might have sudden accidents indoors because it's too painful to navigate steps or other obstacles to get outside.

5. Vocalization differences

While some pets go entirely silent when they hurt, others become unusually vocal. Excessive panting (especially when resting), whimpering, crying or uncharacteristic meowing and even purring can all be distress signals.

What to Do If You Suspect Your Pet is in Pain:

  1. If you notice signs of pain, reach out to a veterinarian.
  2. Keep a log of their symptoms and try to capture videos of their unusual movements or behaviors to show a professional.
  3. Never give your pet over-the-counter human pain medications. Medications like ibuprofen or acetaminophen can be very dangerous for pets.

Virtual veterinary visits offer value far beyond emergency care and acute illness. Telehealth serves as a convenient resource for routine wellness inquiries, nutritional guidance, routine behavioral follow-ups and managing long-term conditions like diabetes — all without requiring an office visit.

The bottom line: You know your pet better than anyone else. If your gut says they are acting "off," don't ignore it. Open your Fetch Pet Insurance app and connect with a professional right from home. Early detection not only resolves their pain sooner but can prevent minor issues from becoming major problems.

The Dig, Fetch Pet Insurance's expert-backed editorial, answers all of the questions you forget to ask your vet or are too embarrassed to ask at the dog park. We help make sure you and your best friend have more good days, but we’re there on bad days, too.

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