Contact us

Chat

Our interactive chatbot is available 24/7 to answer your questions.

For live chat, our member experience specialists are available during these hours:
Mon-Fri 8:00am-8:00pm EST
Sat 10:00am-6:30pm EST

Email

[email protected]
Our member experience specialists respond to every email within one business day.

Phone

1.866.467.3875 (Service)
Mon-Fri 9 AM-6 PM ET

1.833.589.7578 (Sales)
Mon-Fri: 8 AM-11 PM ET
Sat: 9 AM-7:30 PM ET
Sun: 10 AM-6:30 PM ET

Mailing address

PO Box 1489
Bolingbrook, IL 60440

Office address

101 Greenwich Street
New York, NY 10006

Holiday closures

• New Year's Day
• Martin Luther King Jr. Day
• Memorial Day
• Canada Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Eve
• Christmas Day
• New Year's Eve

Have questions before you sign up?

Give our licensed pet insurance advisors a call at 1.833.589.7578. We’re available Mon-Fri 8am-9pm and Sat-Sun 10am-6:30pm EST.