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Contact us

Chat

Our interactive chatbot is available 24/7 to answer your questions.
For live chat, our member experience specialists are available during these hours:
Monday - Friday: 9AM - 8PM EST
Saturday: 10AM - 6:30PM EST

Phone

1.866.467.3875 (Service)
Monday - Friday: 9AM - 6PM EST

1.866.984.0104 (Sales)
Monday - Friday: 8AM - 9PM EST
Saturday: 9AM - 7PM EST

Email

[email protected]

Mailing address

PO Box 1489
Bolingbrook, IL 60440

Holiday closures

• New Year's Day
• Martin Luther King Jr. Day
• Memorial Day
• Juneteenth
  (Live Chat is open from 9AM - 8PM ET)
• Independence Day
  (Live Chat is open from 9AM - 8PM ET)
• Labor Day
• Thanksgiving Day
• Christmas Day

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Give us a call

Call 1.866.984.0104 to talk to a licensed sales agent about enrolling in the most comprehensive pet insurance.

Monday - Friday
8AM - 9PM EST

Saturday
9AM - 7PM EST