Pet Insurance 101
How to use the app to file a claim
We’ll walk you through our quick steps
Need to file a claim for your pet’s recent vet visit? You can use our app to file a claim in minutes. Here’s a step-by-step guide to getting paid back faster.
01: Grab your invoice
When submitting a claim, there are a couple of ways you can upload your invoice. The easiest way is to upload a PDF copy of your invoice. If you don’t have a PDF copy, ask your vet to email you one.
If you prefer to take photos of your paper invoice and upload them, you can do that, too.
02: Open our app
03: In the claims tab, tap Submit a Claim
04: Choose the best upload option that works for you:
Upload a PDF (the simplest way): Select the PDF file from your phone and tap Upload. Once it uploads, answer a few quick questions.
Upload or take photos: Simply select the photos from your phone and upload them to our app.
If your invoice is multiple pages, follow these steps:
- Upload photo of the first page of the invoice
- Answer a few quick questions
- Repeat these steps until all of the pages of the invoice have been uploaded
05: Submit any new medical records. If not, no worries — we’ll process your claim with your invoice.
06: Tap Submit a Claim
Now that you’ve submitted your claim, you can focus on what’s important: your pet.