A mixed breed pup on a green background with an illustrated headset around their head.

Pet Insurance 101

How to use the app to file a claim

We’ll walk you through our quick steps

Need to file a claim for your pet’s recent vet visit? You can use our app to file a claim in minutes. Here’s a step-by-step guide to getting paid back faster.

01: Grab your invoice

When submitting a claim, there are a couple of ways you can upload your invoice. The easiest way is to upload a PDF copy of your invoice. If you don’t have a PDF copy, ask your vet to email you one. 

If you prefer to take photos of your paper invoice and upload them, you can do that, too. 

02: Open our app

03: In the claims tab, tap Submit a Claim

04: Choose the best upload option that works for you: 

Upload a PDF (the simplest way): Select the PDF file from your phone and tap Upload. Once it uploads, answer a few quick questions.

Upload or take photos: Simply select the photos from your phone and upload them to our app.

If your invoice is multiple pages, follow these steps:

  • Upload photo of the first page of the invoice
  • Answer a few quick questions
  • Repeat these steps until all of the pages of the invoice have been uploaded

05: Submit any new medical records. If not, no worries — we’ll process your claim with your invoice.

06: Tap Submit a Claim

Now that you’ve submitted your claim, you can focus on what’s important: your pet.

The best pet insurance, period.

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Pet Insurance



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